Privacy Policy
Last updated: May 2026
Veqa is a product of Machplace LLC. This page is a placeholder while our formal privacy policy is finalized.
Data we process
When Veqa is operating a customer's call flow, voice audio and transcripts are processed only in volatile memory during the call. No voice audio or transcript content is persisted to disk by default. Aggregate operational metrics (call counts, durations, error rates) may be retained for service reliability and SLA reporting.
Where data lives
Veqa Edge deployments process all voice data on hardware located at the customer's facility. Veqa Cloud deployments process voice data on dedicated NVIDIA hardware in a Machplace-operated U.S. facility (St. Petersburg, FL). Voice data is never transmitted to third-party AI vendors.
Contact
For privacy inquiries, data access requests, or to request a Business Associate Agreement (BAA) for HIPAA workloads, contact [email protected].
The full Veqa privacy policy will be published before general availability. Early-access customers receive the current policy as part of their access agreement.
Bring Veqa to your call flow.
We're onboarding a small cohort of early-access partners in healthcare, financial services, and regulated B2B. Tell us about your call volumes and compliance requirements and we'll be in touch within one business day.
[email protected] · St. Petersburg, Florida