Interruption without losing the workflow
Veqa keeps conversational behavior and deterministic procedure state connected, so a caller's interruption does not have to reset the entire interaction.
When the agent is guiding a caller through an ordered procedure — such as account help, scheduling, or a validated lookup — Veqa tracks the work as a structured task plan. Each step has an explicit state such as pending, speaking, or completed.
If the caller begins speaking during a response, the active speech is cancelled and the unfinished step remains available. Veqa can handle a question, clarification, pause, scope change, or end-of-call request according to the configured workflow.
Ordered fields and approved actions remain application state, not conversational guesswork. Authorized teams can inspect call events during implementation and QA to understand what happened and verify the configured behavior.
Capability architecture
A streaming phone workflow that separates conversation from deterministic actions and exposes the events needed for authorized troubleshooting.
Phone connection
- Connects a reviewed business call flow to Veqa
- Carries caller and agent audio in both directions
- Preserves deterministic call control and hangup behavior
Conversation orchestration
- Coordinates one isolated call session at a time
- Tracks interruption, cancellation, and resumption state
- Correlates actions and observable call events
Speech recognition
- Turns caller speech into working text for the active call
- Supports validation-oriented collection of required fields
- Language behavior is tested through the full call path
Language and retrieval
- Uses approved instructions and tenant knowledge
- Keeps caller-facing answers grounded in available context
- Hands deterministic work to reviewed application actions
Speech synthesis
- Streams spoken responses back into the call
- Supports cancellation when the caller interrupts
- Voice and language choices are release-specific
Actions and operations
- Collects and validates ordered action fields
- Whitelists the backend results exposed to the conversation
- Provides live inspection and troubleshooting events for authorized teams
Bring a real workflow to Veqa.
We're evaluating a small cohort of bounded early-access workflows. Tell us what callers need to accomplish and which integration, data, and operating requirements matter.
[email protected] · St. Petersburg, Florida